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    Most frequent questions and answers

    As they say, “Good things take time”. Each of our piece is hand-crafted with love and care. The products in stock will reach you within 5-7 working days. We will notify you immediately if your order is not available to deliver at the time, and try our very best to get it as soon as possible to you!

    Each piece is built from scratch, therefore it turns out unique, no two pieces will be same. There may be slight difference in size and colour of the glaze and sometimes even the weight. Variations in speckling (which is usually caused by the materials already present in the clay) can be expected. But remember, these small differences in shape, color and weight is actually what creates the character and beauty, and emphasize the difference between hand made and industrial factory made products.

    Yes it is indeed! All our pottery/ceramic tableware is safe to wash, microwave and oven safe. However, we recommend you to take utmost care of the product.

    The Decor pieces do contain any certain amount of lead in it (kindly read the full description before using). Our Kitchenware and Tableware are lead-free. All kinds of Glazes used are food-safe.

    Standard shipping charges are AED20 for all orders below AED500. Orders above AED500 are eligible for free shipping.

    Give the credit where it’s due! A lot of hard work and creativity goes into making each and every product ,please do tag or mention @clacrayceramics on Instagram.

    We recommend all ClayCray customers to inspect the piece as and when they arrive, should you receive your order damaged, defective or incorrect, kindly contact us immediately so that we can evaluate the issue and make it right as soon as possible.

    The nature of handmade products is to have minor variations in each piece. It is a characteristic of all hand crafted products and are not to be counted as defected or flawed. Until the product delivered is received as damaged or broken ,all sales are final.

    Payment can be done by Credit or Debit Cards.